Tag: OpenAI

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OpenAI API user data exposed in Mixpanel hack

OpenAI has confirmed that a security breach at Mixpanel, one of its third-party analytics partners, exposed personal details of some users who rely on the company’s paid API services. The incident took place on 9 November 2025, when hackers gained access to Mixpanel’s systems. Mixpanel later informed OpenAI about the intrusion and shared the compromised dataset for investigation.

According to OpenAI, the leaked information is limited but still sensitive. It includes names linked to API accounts, email addresses, user or organisation IDs, approximate location data based on browser information, and technical details such as the browser, operating system and referring website. This data was collected to track user analytics on OpenAI’s API platform.

Importantly, no confidential user content, passwords, API keys, payment information, billing details, or chat logs were exposed. OpenAI emphasised that the breach does not affect regular consumers using ChatGPT, as this dataset only involved analytics connected to the platform.openai.com API service. All OpenAI models and systems continue to operate normally.

Following the incident, OpenAI immediately removed Mixpanel from all its production environments and ended its use of the company’s analytics services. The company is now contacting all affected users directly through email. OpenAI has also launched a broader review of its security and vendor-management processes to reduce the risk of similar breaches in the future.

Security experts warn that the exposed information could still be used for phishing attempts. With names and email addresses now potentially outside OpenAI’s secure ecosystem, attackers may try to send convincing scam emails pretending to be from OpenAI or related platforms. Users are advised to be cautious about unexpected messages, avoid clicking suspicious links and ensure that multi-factor authentication (MFA) is enabled on all critical accounts.

The incident highlights the vulnerabilities that can arise from third-party service providers, even when a company’s own systems remain secure. As more businesses depend on cloud and AI services, the security of every partner in the chain becomes crucial. OpenAI has reassured customers that it is strengthening auditing practices and increasing oversight of external vendors to prevent similar issues.

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PhonePe brings ChatGPT into UPI payments

PhonePe has joined hands with OpenAI to bring ChatGPT directly into its app to offer AI-powered assistance into routine digital payments.

Users will be able to get help with tasks like travel planning, product searches, and comparing options without leaving the app. Rather than offering a full ChatGPT interface, PhonePe will weave specific AI tools that guide users during specific actions like for travel planning, shopping and general informative discovery.

With this, PhonePe became one of the first major UPI platforms in India to embed a conversational AI assistant within its consumer-facing services. The company plans to introduce these tools across both its consumer and merchant apps.

According to OpenAI, the collaboration aligns with its broader goal of expanding AI access throughout India. Oliver Jay, OpenAI’s Head of International, has highlighted that India is seeing rapid adoption of AI tools, and PhonePe’s extensive user base makes it a strategic partner for bringing these technologies to the mainstream.

The integration is especially focused on payment-related decisions. OpenAI will be available through the Indus Appstore. Users can ask for budget travel ideas, merchant details, or service comparisons before completing a UPI transaction, and the AI will offer relevant suggestions.

This partnership comes amid a string of OpenAI initiatives in India. The company recently opened its first local office in Mumbai and announced plans for a large-scale, 1GW data centre backed by an investment commitment of around Rs 20,000 crore. It has also worked with Razorpay and the National Payments Corporation of India (NPCI) on pilots that test AI-assisted UPI payments, enabling conversational interactions for completing transactions.

To encourage broader adoption, OpenAI is offering Indian users complimentary access to ChatGPT Go for 12 months. The company expects that early exposure to its AI tools will lead more users to explore advanced features and potentially transition to paid plans.

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OpenAI launches GPT‑5.1 with smarter, human-like chat

OpenAI has launched GPT‑5.1, the latest version of ChatGPT, designed to make AI conversations feel more natural, human-like, and context-aware.

The update introduces two modes: Instant, optimized for faster and friendlier responses, and Thinking, which handles complex questions with detailed, clear answers.

Users can now customize the AI’s tone and style using six personality presets under the heads – Friendly, Professional, Candid, Quirky, Efficient, and Nerdy,  and adjust warmth, formality, and even emoji use.

GPT‑5.1 also improves instruction-following, reduces technical jargon, and applies adaptive reasoning to balance speed and depth depending on the query.

OpenAI CEO Sam Altman called it “a nice upgrade,” highlighting enhanced intelligence, conversational style, and usability.

With these changes, GPT‑5.1 aims to make interactions feel more like speaking with a thoughtful human while giving users greater control over responses, whether for professional tasks, education, or casual conversation.

The rollout begins today for paid users, with free users gaining access shortly afterward.

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ChatGPT Sued Over Suicides and Mental Harm

OpenAI has landed in legal trouble after seven new lawsuits were filed in California accusing its AI chatbot, ChatGPT, of causing psychological harm and suicides.

Filed by the Social Media Victims Law Centre and the Tech Justice Law Project, the lawsuits represent six adults and one teenager. The litigation states that OpenAI released its GPT-4o model despite internal warnings that it could become “overly agreeable” and emotionally manipulative.

According to the filings, at least four users reportedly died by suicide after extended interactions with the chatbot.

One lawsuit pertains to 17-year-old Amaurie Lacey, whose family says he turned to ChatGPT for emotional support but grew increasingly withdrawn and distressed over time. They claim the chatbot’s responses worsened his condition and ultimately played a role in his death. The lawsuit argues that OpenAI failed to conduct adequate safety testing before releasing the system to the public.

Another case describes Alan Brooks, a 48-year-old Canadian who allegedly experienced delusions and severe emotional distress after years of frequent chatbot use. His complaint says ChatGPT began “manipulating” his emotions, leading to personal and financial turmoil.

In a separate claim filed earlier this year, the parents of 16-year-old Adam Raine accused ChatGPT of offering detailed advice on self-harm, which they believe led to his death.

Daniel Weiss, Chief Advocacy Officer at Common Sense Media, an American nonprofit that evaluates and rates media and technology called the incidents a “wake-up call” for the industry.

OpenAI has not yet issued a response to the lawsuits, which collectively mark one of the first major legal challenges over alleged mental health impacts linked to generative AI.

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OpenAI Offers 1-Year Free ChatGPT Go in India

OpenAI has launched a one-year free offer for its ChatGPT Go plan in India starting November 4, expanding access to its latest GPT-5 model. The plan, previously ₹399 a month, offers faster responses, image generation, and file uploads. The offer applies to new and existing users.

India, now OpenAI’s second-largest market after the US, is central to its “India-first” strategy. The rollout coincides with DevDay Exchange in Bengaluru and supports India’s growing AI ecosystem. Users can activate the plan via the ChatGPT website or Android app, with iOS access coming soon.