India has strengthened its position as the world’s largest retail and FMCG Global Capability Centre (GCC) hub, with more than 180 centres employing over 2.7 lakh professionals, according to a new industry report. The milestone reflects the country’s growing importance in global business operations and digital transformation.
Retail and FMCG companies are increasingly setting up GCCs in India to manage technology, artificial intelligence (AI), analytics, finance, supply chain operations, customer experience and product development. These centres, once focused mainly on back-office work, are now playing a strategic role in driving innovation and supporting global decision-making.
The report highlights that India’s large pool of skilled professionals, competitive operating costs and mature digital ecosystem continue to attract multinational companies. Businesses are expanding their India operations to accelerate AI adoption, improve operational efficiency and build advanced technology solutions for global markets.
Bengaluru remains the country’s leading GCC destination, accounting for 30.6% of India’s retail AI talent. The city benefits from a strong technology ecosystem, world-class engineering talent and an active startup community, making it the preferred location for global retailers.
GCCs are creating thousands of high-value jobs in software engineering, cybersecurity, cloud computing, machine learning and data science. Demand for specialised digital skills is expected to increase further as companies invest more in automation and AI-powered business solutions.
The report also notes that India’s GCC ecosystem is moving beyond traditional support services. Many centres are now leading global product innovation, research and development, digital commerce and customer engagement initiatives, making India an integral part of multinational companies’ long-term growth strategies.
Experts believe the sector will continue to expand as global businesses seek resilient and cost-effective operating models. Government initiatives supporting digital infrastructure and manufacturing, combined with India’s deep talent base, are expected to strengthen the country’s leadership.
With more than 180 retail GCCs already operational and new investments on the horizon, India is well positioned to remain the preferred global destination for retail and FMCG companies looking to build future-ready technology and innovation capabilities.
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