Zomato CEO Deepinder Goyal has clarified that the food delivery platform’s record-breaking performance on New Year’s Eve was achieved without offering any extra incentives beyond standard pay. Despite some gig workers calling for a nationwide strike, over 4.5 lakh delivery partners completed more than 75 lakh orders for over 63 lakh customers across India, marking the busiest day in the company’s history.
Goyal explained that standard New Year’s Eve pay rates, combined with strong support from local authorities, were sufficient to keep operations running smoothly. He acknowledged that a small number of disruptions occurred due to “miscreants” but said these were effectively managed, ensuring minimal impact on customers.
The CEO also addressed criticisms about the gig economy. He argued that if the system were fundamentally unfair, large numbers of people would not choose to work in it. Highlighting the flexibility and earning potential of gig work, he said it has become an important source of organised employment in India, benefiting both workers and their families.
On calls for more regulation, Goyal stated that the gig economy does not need additional rules. He emphasised that existing measures, including pay transparency, insurance, and safety provisions, make the current model sustainable. He suggested that further regulation could inadvertently reduce opportunities for workers while limiting the industry’s growth potential.
Goyal’s remarks come amid ongoing debate about delivery pressures, pay structures, and social security for gig workers, especially in light of initiatives like the 10‑minute delivery promise and growing competition from quick-commerce platforms.
Thanking delivery partners and ground teams, Goyal said their dedication and resilience made the record-breaking day possible. He urged the public not to be influenced by “narratives pushed by vested interests” and described the performance as a testament to the professionalism and commitment of India’s gig workforce.
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