An IndiGo passenger has alleged that she lost nearly ₹40,000 after flight cancellations disrupted her family’s Bali trip. The traveller said she spent around ₹1 lakh on tickets and faced significant deductions during the refund and rebooking process.
The issue gained attention on social media, where she questioned the refund calculations. Responding to the claims, IndiGo said the deductions were due to fare rules, cancellation charges and ticket price differences linked to itinerary changes.
The airline stated that all transactions followed booking terms and conditions and that refund details had been shared with the customer. The incident has renewed debate over airline refund transparency.