Adani Airport Holdings Limited (AAHL), a subsidiary of Adani Enterprises Limited and India’s largest operator of Public Private Partnership airports, has announced a strategic collaboration with AIONOS, an InterGlobe Enterprises company and a global leader in enterprise AI, to deploy a multilingual, omni-channel agentic AI solution designed to enhance passenger experience across its network of airports.
The partnership will see AIONOS implement its proprietary IntelliMate™ platform, an AI-driven system offering real-time, personalized, and context-aware passenger engagement.
The solution will function as an intelligent 24×7 concierge, providing travelers with instant access to flight updates, gate information, baggage status, directions, and airport services in multiple languages, including English, Hindi, and regional dialects.
By integrating this technology across voice, chat, web, and mobile channels, the platform aims to deliver seamless and consistent engagement throughout the passenger journey.
The initiative aligns with AAHL’s larger digital transformation strategy to elevate convenience, personalization, and inclusivity while setting new global benchmarks for operational excellence in the aviation sector.
Arun Bansal, Chief Executive Officer of AAHL, said the collaboration reflects the company’s long-term vision of creating smart, sustainable airports. “At AAHL, our vision is to redefine the airport experience through intelligent, digital-first innovations that place passengers at the heart of everything we do. Our collaboration with AIONOS marks a significant step in delivering seamless and personalized journeys for travelers across our airports,” he said.
Bansal added that the initiative complements AAHL’s suite of in-house digital solutions such as aviio, Adani OneApp, and Airport-in-a-Box, which together are building a connected ecosystem of digital services.
CP Gurnani, Co-founder and Vice Chairman of AIONOS, described the deal as a step toward redefining enterprise AI applications in the travel sector. “Our collaboration is a testament to our shared vision of leveraging advanced technologies to offer exceptional customer experience. At AIONOS, we are committed to delivering innovative solutions that empower enterprises to navigate the complexities of the digital age and achieve their strategic objectives,” he said.
AAHL’s digital roadmap is built on three key pillars: business-to-business collaboration to unify the airport ecosystem, an enhanced passenger experience through data-driven personalization, and continued investment in best-in-class digital infrastructure to ensure future readiness.
The AI-powered solution with AIONOS will serve as a foundation for these efforts, enabling efficient operations while enhancing passenger satisfaction.
Among AAHL’s ongoing initiatives, aviio provides a collaborative platform for airport stakeholders—operators, airlines, and service providers—to streamline operations and improve data accessibility across the aviation ecosystem.
Adani OneApp, meanwhile, integrates all airport services into a single digital interface, offering passengers features like loyalty rewards, duty-free shopping, and queue-free lounge access.
Airport-in-a-Box supports the development of scalable airport infrastructure with digital twins and plug-and-play systems for future capacity expansion.
The AAHL–AIONOS partnership marks a significant milestone in India’s aviation sector as airports increasingly leverage artificial intelligence and digital solutions to transform passenger services.
With this collaboration, Adani Airports seeks to set a new standard for smart airport management, ensuring that travelers enjoy seamless, personalized, and inclusive experiences across its expanding portfolio of airports.
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