The Central government has transitioned 16.68 lakh official email accounts to a cloud platform developed by Zoho Corporation, spending approximately ₹180 crore to upgrade its digital communication infrastructure.
The migration, carried out by the National Informatics Centre (NIC), marks a shift from the older email system to a more advanced and scalable cloud-based solution. The initiative is intended to strengthen security, improve efficiency, and support the government’s growing digital needs.
A key objective behind the move is to enhance control over official data. By adopting a domestically developed platform hosted within India, the government aims to ensure that sensitive information remains secure and under national jurisdiction. This aligns with broader efforts to promote digital self-reliance and reduce dependence on global technology providers.
The new system goes beyond basic email services, offering integrated tools such as file sharing, collaboration features, and communication support. These additions are expected to help government departments work more efficiently and coordinate better across functions.
To avoid disruptions, the migration was implemented in phases. A significant number of accounts had already been transferred earlier, and the latest figures indicate the continued expansion of the project across departments.
The initiative is part of a larger plan to modernise government IT systems through secure cloud adoption. Zoho was chosen as the technology partner following a formal selection process, while NIC continues to manage and oversee the platform’s operations.
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