Urban Company shares fell nearly 6% on Monday after the home-services marketplace reported a wider consolidated net loss of ₹59.33 crore for the second quarter ended September 2025 (Q2 FY26), compared to ₹1.82 crore a year earlier. The loss came despite robust revenue growth, as elevated spending on new verticals, partner onboarding, and marketing weighed on margins.
Revenue from operations rose 37% year-on-year to ₹380 crore, reflecting continued momentum across beauty, home repair, and cleaning segments. However, total expenses surged to ₹462 crore from ₹384 crore in the same quarter last year, leading to an adjusted EBITDA loss of ₹35 crore.
A major drag on profitability was the company’s newly launched Insta Help vertical, which reported an EBITDA loss of ₹44 crore in the quarter. Excluding Insta Help, Urban Company’s core business delivered an adjusted EBITDA profit of ₹10 crore, or 0.9% of net transaction value (NTV).
Within India’s consumer services segment, excluding Insta Help, NTV grew 19% to ₹762 crore, while revenue increased 24% to ₹262 crore. The segment reported an adjusted EBITDA of ₹18 crore, equivalent to 2.4% of NTV, compared with 3.1% a year ago.
The company’s Native product category, featuring appliances such as water purifiers and smart locks, continued to expand rapidly. NTV jumped 164% year-on-year to ₹97 crore, while revenue climbed 179% to ₹75 crore. Despite this, the segment posted a smaller loss of ₹9 crore, indicating improved efficiency.
Urban Company’s international business, operating in the UAE and Singapore, also showed encouraging progress, with NTV rising 73% and revenue up 66% year-on-year, achieving near breakeven levels.
The company, which debuted on the stock exchanges earlier this year, reiterated its focus on long-term value creation through technology, service quality, and category diversification. Management said near-term losses reflect ongoing investments in scaling operations and enhancing partner experience.
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