Amazon has announced a 90-day “code safety reset” after a series of technical issues disrupted its online platform. The move comes after some outages were linked to software changes created with the help of artificial intelligence tools.
According to reports, the problems affected Amazon’s systems that handle orders and deliveries, causing website errors and cancelled orders for some customers. The incidents prompted the company to review how its engineers write and release software updates.
As part of the reset, Amazon has introduced stricter rules for engineers working on its most critical systems. For the next 90 days, developers must follow additional safety checks before releasing new code. This includes getting at least two engineers to review the code and properly documenting any changes before they go live.
The new measures will apply to around 335 “Tier-1 systems”, which are Amazon’s most important services that directly affect customers. These systems include parts of the platform responsible for shopping, payments and order processing.
Reports suggest that some of the recent issues were connected to the growing use of AI-assisted coding tools, including Amazon’s own internal AI assistant called Q. These tools help engineers write code faster, but they can sometimes introduce errors if the code is not carefully checked.
By introducing stricter reviews and documentation requirements, Amazon hopes to reduce the chances of similar problems in the future. The company also wants engineers to slow down and focus more on stability when making changes to critical systems.
The safety reset will also involve closer monitoring of software updates and stronger approval processes before any changes are implemented.
Industry experts say the move highlights the challenges companies face as they increasingly rely on AI to speed up software development. While AI tools can improve productivity, they also require careful oversight to avoid unexpected errors.
Amazon said the 90-day period will give the company time to review its development practices and strengthen safeguards.
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