Infosys has clinched a landmark 15-year contract worth £1.2 billion (approximately ₹14,000 crore) from the UK’s National Health Service Business Services Authority (NHSBSA) to modernise its workforce management and payroll operations.
Under the deal, Infosys will develop a new, data-driven platform to replace the NHS’s existing Electronic Staff Record (ESR) system, serving 1.9 million NHS employees in England and Wales and processing over £55 billion in annual payroll.
The contract, named the Future NHS Workforce Solution, was awarded after a rigorous procurement process.
According to a press release from Infosys, the new system will support the full employee lifecycle — from recruitment and onboarding to payroll, career progression, and retirement — with advanced analytics and AI-driven tools to enable data-driven decision making and operational efficiencies.
Michael Brodie, Chief Executive of NHSBSA, noted that the solution is intended not merely to replace ESR but to act as a strategic enabler for creating a workforce better aligned to the NHS’s long-term ambitions.
Salil Parekh, CEO and MD of Infosys, said the company was honoured to be selected for a project of this scale, and emphasised its intention to combine digital transformation expertise with its AI offerings, notably the Infosys Topaz platform, to deliver a robust, future-proof system for NHS staff and administrators.
Reports in Indian business media described the agreement as one of Infosys’s “mega deals,” noting that it comes at a time when global headwinds are putting pressure on the IT services sector.
The new platform will replace ESR and handle payroll for 1.9 million employees, aligning with the UK health system’s broader digital transformation agenda. Some reports also noted that Infosys shares closed slightly lower after the announcement, reflecting the market’s cautious response to large, long-term public-sector commitments.
In the wider context, the deal stands out as one of the biggest public-sector contracts ever awarded to Infosys, particularly within Europe.
Industry analysts view it as a strong vote of confidence in the company’s capacity to manage large-scale transformation projects involving critical infrastructure and regulatory oversight.
The new contract is expected to bring incremental revenue to Infosys over its 15-year tenure. However, as with many major IT projects of this nature, analysts say execution, compliance, and margin management will remain key to its success.
The announcement also comes just ahead of Infosys’s earnings report for the July–September quarter and is likely to shift investor focus toward the company’s global deal pipeline and performance in public-sector verticals.
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