Infosys has announced an expansion of its strategic collaboration with Sunrise, Switzerland’s second-largest telecommunications provider, to accelerate the latter’s IT transformation and enhance its artificial intelligence (AI) capabilities.
This move underscores Infosys’s commitment to supporting global enterprises in their digital evolution through advanced technology solutions.
Under the expanded partnership, Infosys will leverage its AI-first platform, Infosys Topaz, along with its expertise in analytics and data, to assist Sunrise in becoming an AI-driven organization.
The collaboration aims to improve operational agility, enhance data security, and streamline IT operations, thereby enabling Sunrise to deliver more personalized and efficient services to its customers.
The partnership builds upon Infosys’s previous work with Sunrise, where it consolidated multiple IT vendors and transitioned various applications to create a unified, scalable, and secure technology environment. This foundational work has set the stage for deeper AI integration, allowing Sunrise to unlock new business value through data-driven insights and intelligent automation.
Anna Maria Blengino, Chief Information Officer at Sunrise, emphasized the importance of this collaboration, stating, “Through our strategic collaboration with Infosys, we are consolidating our technology landscape and infusing it with AI, putting enhanced customer experience at the heart of this transition.”
Infosys’s role in this partnership extends beyond providing technological solutions; it also involves fostering a culture of innovation and agility within Sunrise. By embedding AI into Sunrise’s core operations, Infosys aims to help the telecom company respond more swiftly to market changes, optimize resource utilization, and offer differentiated services that meet the evolving needs of its customers.
The expanded collaboration aligns with the broader trend in the telecommunications industry, where operators are increasingly adopting AI and automation to stay competitive. As customer expectations rise and technological advancements accelerate, telecom companies like Sunrise are recognizing the necessity of modernizing their IT infrastructures to remain relevant and efficient.
This partnership also highlights Infosys’s growing influence in the European telecom sector, where it continues to establish itself as a key player in driving digital transformation. By combining its technological expertise with a deep understanding of the telecom industry’s challenges, Infosys is well-positioned to support Sunrise and other operators in navigating the complexities of the digital age.
As the collaboration progresses, stakeholders will be keen to observe the tangible outcomes of this expanded partnership, particularly in areas such as service reliability, time-to-market for new offerings, and overall customer satisfaction. The success of this initiative could serve as a model for similar transformations in the telecom industry, showcasing the potential of AI and IT modernization in driving business growth and innovation.
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