India’s IndiGo airline will pay over ₹5 billion ($55 million) to passengers affected by mass flight cancellations earlier this month.
Around 4,500 flights were cancelled between December 3–5 due to staffing shortages and challenges in complying with new pilot duty and rest regulations.
Tens of thousands of travelers faced disruptions, prompting the aviation regulator to cut IndiGo’s domestic winter schedule by 10 per cent. The airline said it will prioritise compensating passengers whose flights were cancelled within 24 hours of departure.
The disruptions have impacted IndiGo’s operational capacity and revenue projections, while it works to stabilise schedules and prevent further cancellations.