Air Canada CEO Michael Rousseau has apologised after his English-only condolence message following a deadly crash at New York’s LaGuardia Airport sparked criticism. The accident claimed the lives of two pilots and left several injured.
In Canada, where both English and French are official languages, many found the absence of French in his message insensitive. Political leaders also voiced concern over the issue.
Responding to the backlash, Rousseau said he deeply regrets the situation and acknowledged that his language limitation took attention away from the victims and their families during a difficult time.