Adani Digital Labs (ADL), the technology wing of Adani Airport Holdings, unveiled a suite of integrated digital services on Wednesday, August 13,  aimed at revolutionizing the travel experience across its network of airports in India. At the heart of this launch is Adani Rewards, India’s first loyalty program designed specifically for domestic airport passengers.

Value-added and innovative royalty program

This digital initiative is available through the revamped Adani OneApp, and it introduces a seamless ecosystem where travelers can earn and redeem rewards across a wide range of services, such as food and beverage outlets, retail stores, duty-free shopping, parking, and meet-and-greet services within all Adani-managed airports.

Unlike the traditional airline loyalty programs that usually focus on flight miles and ticket classes, Adani Rewards is accessible to all passengers, regardless of their carrier or class of travel, and is uniquely positioned to enhance every aspect of the on-ground airport experience.

“The new ADL is about bringing fresh energy, innovation, and deep digital expertise to the aviation space. We aim to deliver a digital-first experience that reduces passenger stress and makes travel simpler, smarter, and more enjoyable,” said Srushti Adani, Director of Adani Digital Labs. 

A Customized Airport Services Experience 

This service launch also marks the opening of ADL’s new 150-seat technology hub in Ahmedabad. This center will spearhead the development of future digital products focused on solving major pain points faced by passengers, such as difficulty navigating terminals, locating services, and managing queues.

Beyond loyalty, the upgraded Adani OneApp offers features like lounge booking, online ordering from airport outlets with gate delivery, and real-time parking reservations, bringing multiple touchpoints of the travel journey into one intuitive platform.

This rollout is the first phase of ADL’s long-term digital transformation strategy for India’s airport ecosystem, with plans to further expand personalization, automation, and AI-driven services in the months ahead.